The Benefits of a Good Doctor Answering Service
Today, many medical practitioners and hospital management hire doctor answering services. There are two types of answering services provided by these companies. The operator based and the automated answering services are the two types of services being offered by these companies. Every call has a specific rate and this is how operator based services is charged. In this system, they simply count the number of calls received during the month and charge the rate per call to get the monthly total charge. The automated system, on the other hands, charges a fixed amount. The charge is just your fixed monthly rate and is not dependent on the number of calls.
Caller-friendliness characterizes the automated answering service. As soon as a call comes, it is picked up. The phone is answered immediately when it rings. Every phone call is answered and it is not possible for the phone to be engaged or the operator is busy answering another call. Because of the prompt response to the call, you don’t need to exercise patience when you make a call.
In a large hospital, it will be difficult to diver calls to the proper doctor since there are many deprtamanet with many doctors on different shift. This happens when the services is operator driven. There is more efficiency with an automated service since it is driven by software. Practically, this means that the messages will be passed on always to the right doctor.
The doctor and the patient communicates in an automated service. The system records that patient’s inquiries and passes them on to the doctor. ON the other type, the operator stands in between the patient and the doctor. The operator records what the patient has to say and pass it on to the doctor. A wrong message or an incomplete message sent by the operator can affect the doctor’s diagnosis. An automated answering service eliminates the possibility of human error.
Doctors can then work effectively if there is a medical answering service they can rely on. With this answering services; patients can easily schedule their appointments and get answers to their questions. Patients can also use email to send their inquiries to the doctor which the service provider can answer. IF the concern of the patient is something critical then the email is forwarded to the concerned staff or doctor.
Another benefit is that the company providing the service takes responsibility for maintaining all database regarding the incoming calls and emails. These companies take care in taking regular backup of the data so that they remain secure even if the server breaks down.