What Is An IT Service?
There are definitely a lot of functions involved in a business, and the broad term used when outsourcing them is managed service. Typically, business owners hear the term the first time they investigate IT outsourcing. IT support companies also love the term especially those companies who are looking to generate a recurring revenue system. Whether the business or small or medium, they will still find out what are the descriptions and information that are part of the IT service package. So, have you ever though what is a manage service?
Defined Wikipedia defines managed services as the practice of outsourcing day-to-day management responsibilities and functions as a strategic method for improving operations and cutting expenses. This can include outsourcing HR-activities, production support and lifecycle build/maintenance activities.
However, aside from Wikipedia, there are also other reliable sources which gave another definition to manage service, one example of a reliable source is the MSP Alliance which defined manage service as the proactive management of an IT (Information Technology) asset or object, by a third party typically known as a MSP, on behalf of a customer. Compared to a reactive IT service which has already been there for so many years, the difference among the operative distinction of the MSP is the proactive delivery of their service.
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And finally, Gartner defines a MSP as a company that “delivers network, application, system and e-management services across a network to multiple enterprises, using a “pay as you go” pricing model. the managing services as the offering of the core is definitely the factor that the MSP focuses. In addition, the MSP market includes offerings from other providers – including application service providers (ASPs), Web hosting companies and network service providers (NSPs) – that supplement their traditional offerings with management services.
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Despite of the different information that were provided by different sources, the industry still defines managed IT services as a program wherein there are portions of IT services that are done proactively and with some sort of monthly fee. It is also important to know how the individual company approached their support package since the process and results depend on this one.
Many IT support companies simply add some sort of service with a monitoring package for a nominal fee and call it managed services. It is also important that the client and the MSP or Managed Service Provider will have a good relationship considering that the MSP will take responsibility for the technology of the clients and they must see to it that the client will receive a good result.